Resources

Questions, Answers, and Support

Find practical answers about using remedies, storing herbs and spices, delivery, order tracking, and getting help with a custom bundle.

Frequently Asked Questions

The things our customers ask us most, gathered in one place.

Are your remedies safe to use alongside prescribed medication?

Most herbs and spices are safe as part of a normal diet, but some can interact with certain medications or health conditions. If you are on prescribed medication, pregnant, nursing, or managing a chronic condition, please check with your doctor or pharmacist before introducing a new remedy.

How should I store dried herbs and spices?

Keep them in airtight glass jars, away from direct sunlight and heat. A cupboard shelf works better than a spot above the cooker. Most dried herbs stay potent for 12 to 18 months, and the Documents page has a printable home remedy cabinet document with more detail.

Do you deliver outside Nairobi?

Yes, we ship across Kenya. Delivery timeframes and costs depend on your location, and you will see them clearly at checkout before confirming your order.

How do I track an order I've already placed?

Use the Track Order page and enter your order number to see the latest status.

Why does ordering sometimes pause for a day each week?

We honour a weekly day of rest in keeping with our faith, in step with the Sabbath. Ordering pauses during that time and resumes automatically afterward. Your cart will still be waiting for you.

Can I ask for a custom remedy bundle?

Absolutely. Message us on WhatsApp and tell us what you are looking to support, and we will help you put together a bundle that fits.

Need Personal Help?

Tell us what you are looking to support, and we will help you choose remedies that fit your household and routine.

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